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SIRA approved workplace rehabilitation provider

Workplace rehabilitation

in Sydney's Inner West.

Approved by the State Insurance Regulatory Authority to deliver workplace rehabilitation services in the NSW workers compensation scheme. We work at the workplace, with the worker, the employer, the insurer and the treating doctor, on getting someone back to safe and suitable work.
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SIRA approved

Workplace rehab provider

At the workplace

Where services happen

Insurer approved

Before services start

Leichhardt

Inner West Sydney

Our position

Recovery at work,

not after it.

Long term absence from work does not generally help anyone recover. The evidence behind the SIRA framework is clear that extended work absence, work disability and unemployment tend to have a negative effect on health and wellbeing, which is why the scheme is built around recovery at work rather than recovery before work. That is the principle we work to. Suitable duties early, adjusted as capacity changes, with everybody looking at the same plan. It requires the worker, the employer, the insurer and the treating doctor to actually agree, and coordinating that agreement is most of the job. We are approved by SIRA under Part 7 of the Workers Compensation Regulation 2016, which means insurers can refer to us and our services can be delivered within the scheme.
  • Workers compensation scheme
  • icare
  • Insurer referrals
  • Employer referrals
  • Treating doctor referrals

Our services

What we are approved

to deliver.

Nine workplace rehabilitation services, most of them delivered on site rather than in a clinic room. Filter by type, or call (02) 7227 9893 to discuss a specific case.

Initial needs assessment

The starting point for most referrals. We meet the worker, speak with the employer, review the certificate of capacity and the claim history, and identify what is genuinely standing between this person and safe work. The report sets out the barriers, the recommended services and a realistic timeframe, so the insurer can approve a scope rather than an open ended engagement.

Functional capacity evaluation

Objective assessment of what a worker can physically do now, measured rather than estimated. Lifting, carrying, sitting and standing tolerance, reaching, and sustained task capacity, matched against the demands of their actual role. Useful when there is disagreement between parties about capacity, and when a graduated plan needs a defensible baseline.

Workplace assessment and job task analysis

We attend the workplace and document what the job actually involves, which is frequently different from the position description. Task demands, frequencies, weights, postures and the physical environment. This is the document everything else is built on, and it is why we work on site rather than from a phone call.

Recovery at work plan

A written plan developed with the worker, their employer and their doctor, setting out the duties, hours and timeframes for the return. Everyone signs the same document, which removes most of the disputes that otherwise surface three weeks in. Reviewed and adjusted as capacity changes rather than fixed at the outset.

Suitable duties and graduated return

Identifying suitable work options that exist within the business as it actually operates, then building the upgrade schedule. Most employers want to help and simply cannot see what they could offer. Our job is to find it, write it down, and check it is still working a fortnight later.

Workplace modification and equipment

Advice on changes to the work environment or work practices that reduce demand enough for the worker to stay in the job. Workstation set up, equipment, task sequencing and rotation. Recommendations are specific and costed, so the employer can act on them rather than file them.

Psychological injury support

Return to work support for workers with a psychological injury, where the barriers are rarely physical and the return needs to be paced differently. We coordinate with the treating psychologist or psychiatrist and keep the workplace conversation constructive. [Confirm and describe any SIRA approved specialist service you hold in this area.]

Workplace facilitated discussion

A structured conversation to resolve a workplace relationship conflict that is holding up a recovery at work. Common where the injury itself is settled but the return has stalled for reasons nobody wants to put in an email. Facilitated neutrally, with an agreed outcome documented.

Vocational assessment and redeployment

Where a return to the pre injury role is not realistic. Transferable skills analysis, labour market research, and identifying alternative roles within or outside the current employer. Honest about what the market actually offers rather than producing a list of jobs nobody is hiring for.

The approval

What SIRA approval

commits us to.

Approval is not a badge you apply for once. It carries conditions, and it is reviewed.

Evidence based services

The approval framework requires services to be evidence based and informed by the health benefits of good work, rather than whatever has always been done.

Minimum return to work rates

Providers are held to minimum return to work performance. Our results are measured, not asserted, and they are part of maintaining approval.

Annual reporting and self evaluation

Approved providers report annually and self evaluate against the framework. Certificates of approval are granted for up to three years and must be renewed.

A code of conduct

We work to SIRA’s Guidelines for the Provision of Relevant Services, which set the conduct expected of every provider operating in the scheme.

How a file runs

From referral

to case closure.

Four stages, with insurer approval obtained before anything begins.

Referral

An insurer, employer or treating doctor refers. We confirm the worker has a current certificate of capacity and that the insurer holds a copy, then propose a scope.

Approval

The insurer approves the services and the cost before we commence. Nothing is delivered on assumption, and there are no surprise items on an invoice.

Assessment and plan

We meet the worker, attend the workplace, assess capacity against real job demands, and build the recovery at work plan with the worker, employer and doctor.

Review and close

The plan is monitored and upgraded as capacity changes. When the worker is stable in suitable or pre injury duties, we close the file and report.

Why refer here

Why insurers and employers

use us.

Most workplace rehabilitation providers subcontract the clinical work. Ours is in the building, which shortens the gap between an assessment finding and something actually happening about it.

  • SIRA approved workplace rehabilitation provider, number [1038]
  • Physiotherapy, occupational therapy and psychology in house, not subcontracted
  • Our physiotherapists are separately SIRA approved to treat injured workers
  • On site assessment as standard, across the Inner West and greater Sydney
  • One named consultant per file, from referral to closure
  • Scope and cost agreed with the insurer before anything begins
  • Open seven days, so worker appointments do not have to cost them a shift

What people say

Reviews from our

Workplace rehabilitation clients.

“Scope and cost came back the same day, and the report actually answered the question I asked.”
Bridget Kavanagh
“They came to the site and looked at the job properly. The duties they suggested were ones we could genuinely offer.”
Tony Mastrandrea
“Same consultant the whole way through. I never had to re-explain the file to somebody new.”
Simone Vella

Common questions

Workplace rehabilitation

FAQs.

Still stuck? Call (02) 7227 9893 and ask for the OT team.
Are you a SIRA approved workplace rehabilitation provider?
Yes. Health Society Co. is approved by the State Insurance Regulatory Authority to deliver workplace rehabilitation services in the NSW workers compensation scheme under Part 7 of the Workers Compensation Regulation 2016. Our provider number is [insert], and our certificate of approval runs to [insert date]. Insurers are directed to refer only to SIRA approved providers, so this is worth checking with any provider you are considering.
An insurer, an employer or a treating doctor can refer. Workers can ask their insurer or employer to make a referral to us by name. Call (02) 7227 9893 or email [referrals@ address] and we will confirm a scope and cost for insurer approval.
We confirm a scope and cost quickly, but services cannot commence until the insurer approves them. Call us with the details and we will tell you honestly what our current capacity looks like rather than accepting a file we cannot start on.
There are no gazetted fees for workplace rehabilitation providers in the NSW workers compensation system, unlike allied health treatment services which are set by SIRA. We provide a schedule of rates on request, confirm cost against the approved scope before commencing, and invoice itemised. Ask us for our current rates.
Workplace rehabilitation providers are not defined in the CTP legislation, so there is no SIRA approval mechanism for workplace rehabilitation in that scheme. We do treat CTP claimants through our clinical services, including physiotherapy, and SIRA approval is not required to deliver treatment services in the CTP scheme. Call us to discuss what is appropriate for a specific claim.
Most of them at the workplace, which is the point. Workplace assessments, job task analysis and modification advice are done on site, in consultation with the worker and the employer. Some assessments and reviews happen at our Leichhardt clinic. We service the Inner West and greater Sydney.
Physiotherapy treats the injury. Workplace rehabilitation manages the return to work around it: assessing capacity, analysing the job, finding suitable duties, and coordinating the worker, employer, insurer and doctor. They are different approvals and different services. A worker can receive both, and having them in one building means the treating physiotherapist and the rehabilitation consultant are not working from different assumptions.
Yes. All NSW employers must have a return to work program in place within twelve months of starting a business, and it must be consistent with the insurer’s injury management program and any guidelines issued by SIRA. If yours has never been reviewed, that is worth a conversation before you have a claim rather than after.

For insurers, employers and doctors

Send us the file

before it stalls.

Early referrals return better outcomes than late ones. Call us with the details and we will come back with a scope and a cost for insurer approval.
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Call (02) 7227 9893