Last updated: 16/10/2026
Health Society Co. (“we”, “us”, “our”) is a multidisciplinary health and wellness clinic at 1/47–49 Flood Street, Leichhardt NSW 2040. We respect your privacy and are committed to protecting your personal and health information.
This policy explains how we collect, use, store and disclose your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).
We only collect information that is reasonably necessary to provide our services. This may include:
Personal information
Health (sensitive) information
Website information
We usually collect information directly from you when you:
Sometimes we collect information from third parties, with your consent or where permitted by law, such as:
We use your information to:
We will only send you marketing communications, such as newsletters or promotions, with your consent. You can unsubscribe at any time.
Health Society Co. operates as one clinic with one set of patient notes. This means clinicians across our services (for example, your physiotherapist and your naturopath) may access your records where it is relevant to your care. If you would prefer certain information not be shared with other clinicians within the clinic, please let us know and we will discuss your options.
We may disclose your information to:
We require our service providers to protect your information and use it only for the services they provide to us. We do not sell your personal information.
Your patient records and booking information are stored in Cliniko, our practice management system, on servers located in Australia.
Our website uses Google Analytics and Google Search Console, which are provided by Google and may process website usage data overseas, including in the United States. This data relates only to how visitors use our website. We never send your health information or clinical records to these tools.
Where information is processed overseas, we take reasonable steps to ensure it is protected to a standard consistent with Australian privacy law.
Your records are stored electronically in Cliniko, a secure, encrypted, password-protected system with restricted access. Any paper records are kept securely on site. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure, including:
As required under NSW law, we generally keep health records for at least 7 years from your last visit, or for children until they turn 25. After that, records are securely destroyed or de-identified.
You have the right to request access to the personal and health information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete.
To make a request, please contact us using the details below. We will respond within a reasonable time, usually within 30 days. In limited circumstances, we may refuse access where permitted by law, and we will explain the reason in writing. We may charge a reasonable fee for providing copies of records, but not for making the request.
Where practical, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. However, we generally need your identity to provide treatment, process claims and keep accurate health records.
Our website uses cookies and similar technologies to help it work properly and to understand how visitors use it.
Google Analytics helps us understand how visitors find and use our website, such as which pages are viewed and how long people stay. It may collect information such as your IP address, device and browser type, pages visited and approximate location. This information is aggregated and does not identify you personally.
Google Search Console helps us monitor how our website appears in Google search results. It provides us with summary search data, such as search terms and clicks, and does not identify individual visitors.
You can disable cookies in your browser settings, or opt out of Google Analytics using Google’s Analytics Opt-out Browser Add-on. Some parts of the website may not work as intended if cookies are disabled.
Online bookings: When you book an appointment through our bookings page (healthsocietyco.com.au/bookings), your details are entered directly into Cliniko, our practice management system. Cliniko handles this information on our behalf and stores it securely in Australia. Cliniko’s own privacy policy also applies to information processed through its platform.
Social media: If you interact with us on Instagram (@healthsocietyco) or other social platforms, your information is also subject to that platform’s privacy policy. Please do not share health information with us through social media messages.
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
If a data breach occurs that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.
If you have a concern about how we have handled your information, please contact us first. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
Information and Privacy Commission NSW (for health records)
Phone: 1800 472 679
Website: www.ipc.nsw.gov.au
We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated.
Privacy Officer, Health Society Co.
1/47–49 Flood Street, Leichhardt NSW 2040
Phone: (02) 7227 9893
Email: info@healthsocietyco.com.au
